[racket-dev] planet bug reporting interface

FWIW, "ticket" is a trac term and while I agree that it would be good
to avoid another piece of vocab, that's not something I think we'll
change before planet 2.0.

Robby

On Tue, Sep 6, 2011 at 8:20 AM, Shriram Krishnamurthi <sk at cs.brown.edu> wrote:
> [This is intentionally stream-of-consciousness...]
>
> The planet home page doesn't say anything about how to report bugs
> (the word "bug" really only appears in package descriptions, and
> "error" doesn't at all).  The same is true of individual packages.  So
> it's really not clear what one should do.
>
> There is also a "Top Bug Closers [Trac]", which is a bit confusing
> because it looks like it *might* be a mechanism for submitting bug
> reports, but the "Trac" interface does not make this obvious.
>
> In addition, clicking on the author's page says what tickets they have
> open but not how to create a new one.
>
> To me it's even more confusing that the package's description lists
> the # of tickets but doesn't have a link to where/what.
>
> Okay, after nearly eight minutes of searching I found that I need to
> look for the "New Ticket" link!  It was "under the fold" (ie, I needed
> to scroll down) in my browser.
>
> This was all probably completely intuitive to the designer, but it
> wasn't at all so to me even though, as outlined, I was trying my
> darndest to find a way to report a problem, but couldn't find how.
>
> I suggest that there are already enough words floating around ("bug",
> "error", "problem", "issue") that adding one more ("ticket") is
> unnecessary.  I recognize that ticket is more neutral (eg, can include
> a feature request), but still.
>
> Also, I think a prominent link entitled something like "Report a
> problem" (ideally the same text as in the Help menu -- so I guess
> "Submit Bug Report...")  would be good.  Of course, that then takes
> you to to the open bugs portion of the package.  In the CSS styling
> there, a little more space around the line with "[All Tickets] [New
> Ticket]" would also make it easier to find the latter.
>
> Shriram
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